Hi everyone, just a short update today.
First things first, before getting to the main point of this journal, I just want to say I'm (tazsaints
) now back home and that after dealing with a ton of changes at home and work (I stg, I leave for a few weeks and everything falls apart |'D) we're getting back on track again and are looking for the first event of each division towards the end of April. Thank you all for your patience with us, in what has been a pretty crazy time for the Core Team Admin.
Next, onto the main point of this journal. Within the last month alone, we admin have come across three new glitches on DA, that is starting to affect our ability to manage the group properly.
Seeing as all three are member submissions glitches and have occurred multiple times in less than a month, I've decided to alert the group like this to let you know that there's things going wrong that we admin have little-to-no control over, but we're trying to set up workarounds as a temporary fix until DA sorts itself out (...which is unlikely to be anytime soon, knowing how much attention DA gives its groups).Glitch One:
Wrong Folder error - A submission to the 'Member's Gallery' may sometimes redirect itself and submit to an incorrect folder.Cause:
that it is due to submitting from the deviation itself instead of submitting from the group gallery, as the drop-down menu for choosing the target folder has the potential to reset and default to the first one in the list.Solution:
At this stage, Admin have closed the folder that was receiving the redirection, but it is also safer to make sure you guys submit from the gallery as opposed to from your own submissions directly.Glitch Two:
Submission Error Code - Sometimes when subbing from a group gallery folder, an error code pops up along the lines of 'Deviant has submitted excess to this folder' (note that this line isn't exact, it's just roughly what we remember from the encounter as we forgot to record this one).Cause:
This is an iffy one. From what we could gather, the folder had not been opened for the member in question, but technically, if a folder has no submission permissions, then the button to submit shouldn't actually be present in the first place. The button however, was present, allowing the submission to be sent through to a denied folder, resulting in a strange error code.Solution:
Admin have since closed/reopened the affect gallery folder and it theoretically should no longer be an issue (we hope).Glitch Three:
Vanishing Inbox Submissions - Some member submissions are vanishing entirely between you hitting submit, and reaching the inbox for us to check over. While we've only been alerted to one case ourselves so far, after a quick look around, we've seen that this is an error starting to appear in multiple groups.Cause:
Honestly, we have no idea what can be causing this one and can only tell you that DA is probably screwing with the website code somewhere else at the moment, causing backlash in other areas. Solution:
While we do sometimes take a day or two to get to the inboxing, the BFOI is set to a two-week limit on all submissions coming into the group. If you exceed two weeks without any word from us at all, please send us a note with a link to the submission in question so we can check the groups action/message records and rectify the situation. Naturally, if it's for something time-dependant or closer to a deadline, note us sooner and we can let you know if your submission is in the queue or not.
If you come across these or any other errors when trying to submit to the BFOI, please don't hesitate to let us know, so that we can attempt to rectify the situation for you. In the meantime though, we're happy to see all the art and applications coming through for Y3 and are glad you're all as excited as we are to get this underway.
Thank you for your attention, and happy arting Ohana ~